Points out that the mishandling of routine emotional disturbance calls accounts for 20 percent of all police fatalities. Takes the officer through the important steps of the who, what, where, when and how of any complaint. Shows why it's important to get the facts, so the officer answering the call can exercise caution, yet deal with compassionate authority. Presents re-enactments of the most typical complaints, Taking the officer on the premises to help resolve personal problems, restore the peace and use preventive action to reduce arrests.
Producer Woroner Films MTIAudio/Visual sound, color
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